Rezo.ai, an AI-driven customer engagement solutions provider, has partnered with LivGuard, a key player in the retail sector, to revolutionize its contact center operations. This collaboration highlights the industry’s shift towards AI-driven automation to enhance customer satisfaction and operational efficiency.
The partnership includes deploying multilingual AI agents to manage diverse customer queries, dynamic workflows tailored to business needs, and a contact strategy aimed at boosting efficiency and customer retention.
Rezo.ai leverages advanced AI to streamline inbound call processes. By integrating AI automation, LivGuard has seen a 66% increase in automation and a 50% drop in human agent involvement, leading to cost savings and better customer satisfaction.
“We are thrilled to partner with LivGuard in redefining their customer interaction strategy,” said Manish Gupta, CEO of Rezo.ai. “At Rezo.ai, AI isn’t just about automation; it empowers businesses to build stronger customer relationships.”
Suresh Chand, Senior VP of Service at LivGuard, remarked: “We are excited about the successful automation of our voice bot call center! This achievement has streamlined our operations and significantly improved customer experience and efficiency.”
Rezo.ai’s work with LivGuard marks a significant step in modernizing contact center operations globally.